What are the program and regulatory requirements?

Assignment 3 Grading Matrix Area Score Comments Clearly State The Problem Or Weakness, Including The Root Cause. Define the Problem: What is happening? What is the effect? What should be happening? How can it be fixed? ____/10 State the prior history of this issue What is the history of this issue with the employee: What are the formal documentation specifics and prior verbal and written warnings (include dates). What support did the supervisor provide for them to be successful (during supervision, arrange for training, etc.) ____/10 Create Simple, Measurable Solutions That Address The Root Cause What are the program and regulatory requirements? What are the applicable agency’s policies and procedures? What can be reasonably accomplished? ____/30 Each Solution Should Have A Person That Is Accountable For It. Who should be responsible and for what are they responsible? (e.g. training, monitoring, reviewing, etc.) Should one person be solely accountable? Should two people share the responsibility? How will they report issues/problems? To whom are issues reported? When should they report problems? ____/20 Set Achievable Deadlines for each solution What is a reasonable time frame to address the issue/s? ____/10 Monitor The Progress Of Your Plan. When will supporting documentation be needed? What are the milestones – e.g. 30, 60 and 90 days When is the next periodic review? When is the final review? What if another problem occurs? ____/10 Clarity and Conciseness of Writing ____/10 Total ____/100 Assignment: Create a Corrective Action Plan (Weight: 20%) Students should create a corrective action plan (final written warning) based on the following vignette. Since this is a fictitious response, students have the liberty to create specifics related to their conversations with the employee during supervision and staff meetings, as well as the progressive disciplinary dates. This plan should be two pages (three pages max). Case Vignette Lorraine is currently an Intensive Case Manager with the HIV Care Management Department. A recent audit from the New York State Department of Health, AIDS Institute, has found serious problems with her claim submission and her case notes. As a result of these problems, the AIDS Institute will be reclaiming over 10k in revenue from the agency. Lorraine has had several progressive disciplinary conversations with you (her supervisor) regarding her documentation and failing to appropriately invoice the State for services rendered.

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